Terms & Conditions
By using this website you are agreeing to Focus GalleryLtd terms and conditions.
Any purchases from the online Shopify site will have payments requested through Paypal, debit card or credit card. When a payment has been taken you will receive an email confirming your order has been placed through the Shopify site for Focus Gallery Ltd.
Postage and packaging costs have been included in the total online price and will not be charged extra at the checkout. Delivery to UK mainland accepted only at this current time.
All orders are insured and sent via Royal Mail recorded or special delivery depending on the purchase value.
We aim to dispatch within 3-8 working days, but as we are a small independent company our bricks and mortar shop is closed on Mondays, so all orders placed after 4pm on a Friday will be dispatched the following Tuesday.
Each product is handmade by UK based artists and therefore unique and small variations will occur, resulting in slight differences from any photographs or items in stock. We are also aware that variations in monitor, browser or software calibrations on your browsing device may cause variations in image and colour of items shown. For this we cannot accept responsibility.
Refunds and Exchanges
We hope that you will be delighted with your Focus Gallery purchase, but if for any reason you are not entirely satisfied we are happy to offer an exchange or refund within 21 days as long as all item(s) are returned as sold in a resalable condition with copy of receipt*.
* Purchases exempt from both the refund and exchange policies, unless they are structurally faulty, are: Earrings (due to hygiene reasons), Sale or Reduced items.
We are unable to accept responsibility for the non-arrival of returned goods and therefore recommend that item(s) are sent by insured Recorded or Special Delivery. Focus Gallery will not be liable for the delivery cost of returned goods.
In the interests of fraud prevention, your refund will be issued by the same method by which you paid within 28 days of receipt of the return.
The online Shopify site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected.
Prices are correct at the time of publication. All artwork is copyrighted by the artists and gallery. These terms are final and non negotiable.